Refund policy

Return & Refund Policy

Effective Date: June 16, 2026

At Eli's Health & Beauty, your satisfaction is important to us. We take pride in offering high-quality health and wellness products and want you to shop with confidence.

Because we sell dietary supplements and ingestible products, we must follow strict health and safety standards.

Returns

For the safety of all our customers, we cannot accept returns or exchanges on any opened or used vitamins, supplements, collagen products, or other ingestible items.

We are happy to accept returns of unopened, unused products in their original sealed packaging within 30 days of delivery.

To be eligible for a return:

The product must be unopened and unused.
The original safety seal must be intact.
The product must be returned in its original packaging.
Proof of purchase (order number or receipt) is required.

Customers are responsible for return shipping costs unless the return is due to our error.

Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the product
Photos of the shipping package
A brief description of the issue

After reviewing your claim, we will gladly replace the item or issue a refund when appropriate.

Refunds

Once your eligible return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original method of payment. Depending on your financial institution, refunds may take 5–10 business days to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error.

Non-Returnable Items

The following items cannot be returned:

Opened or used dietary supplements
Opened vitamins
Opened collagen products
Products with broken safety seals
Clearance or final sale items (if applicable)
Gift cards (if offered)

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be canceled.

Our Commitment

As a family-owned business, we genuinely care about every customer. If you experience an issue with your order, please reach out to us. While we cannot guarantee a refund outside of this policy, we will always do our best to provide a fair solution whenever possible.